Support
TweleTwele help
Buy together. Save more. Here's how to get help with TweleTwele.
Frequently asked questions
Does TweleTwele take payment for group purchases?
Not for now. TweleTwele charges only for its own services, such as TweleConnects, organiser and supplier plans and promotions. You arrange payment for goods, rooms or trips directly with the organiser, after meeting them and doing your own checks.
Who can see where I live?
No one. Other people only ever see a neighbourhood name and a rough distance. Collection points are public places and homes are never shown.
Who can see my phone number?
Phone numbers are shown to others only where you chose to share them.
Why are organisers and suppliers asked for ID?
To keep members safe. The ID details are seen only by the TweleTwele verification team and never appear on a public profile or a group.
What are TweleConnects?
Platform credits used to unlock eligible group access (10 Connects cost ₦1,000). They are not money, cannot be transferred or cashed out, and purchased Connects never expire.
How do I delete my account or download my data?
Both are in Settings → Privacy & your data. You can also use the Privacy requests page on tweletwele.com or email privacy@tweletwele.com.
Something went wrong with a group. What do I do?
Report it from the group straight away. The safety team will review it and can remove the listing or the account.
Contact TweleTwele support
To help us solve your issue quickly, please include:
- Which product you are using (TweleTwele) and the version, if you know it.
- Your device and operating system, for example “Android 14 on a Samsung A15”.
- What you were trying to do, what happened instead, and a screenshot if possible.
- Never send passwords, PINs or full card details. We will never ask for them.