Support
CallGuard NG help
Take control of unwanted calls and messages. Here's how to get help with CallGuard NG.
Frequently asked questions
Why does CallGuard NG need to be my “caller ID and spam app”?
Android only lets one app screen calls at a time. Choosing CallGuard NG lets Android hand it incoming calls so your rules can be applied.
Why was a call not blocked?
Android does not pass every call to screening apps. Calls with hidden, private or unavailable caller IDs may not be supplied, and behaviour varies by phone and carrier. Check the rule that should match in the app, then test again.
Does it upload my contacts or call history?
No. The app has no internet permission. Contacts, call history, rules and the blocked-call log stay on your phone.
Why does it ask to write to my contacts?
Only for quiet hours. For the contacts you schedule, it switches “send to voicemail” on during the quiet period and off again afterwards.
What is in a shared rules link?
The rules are carried in the part of the link after the “#”, which browsers keep on your device. Anyone you share with sees a preview before they apply anything.
How do I remove my data?
Clear the log in the app, or uninstall it. Everything it stored is on your phone.
Contact CallGuard NG support
To help us solve your issue quickly, please include:
- Which product you are using (CallGuard NG) and the version, if you know it.
- Your device and operating system, for example “Android 14 on a Samsung A15”.
- What you were trying to do, what happened instead, and a screenshot if possible.
- Never send passwords, PINs or full card details. We will never ask for them.