Support
RadioSynq help
Nigeria's Radio Intelligence Network. Here's how to get help with RadioSynq.
Frequently asked questions
Does RadioSynq record my voice or my microphone?
No. RadioSynq analyses the audio of registered public radio streams to identify music. It does not record your microphone.
Are the royalty numbers guaranteed?
No. They are estimates calculated from confirmed plays and the rules set for your account, and are labelled as estimates.
How do I add or claim a station or artist profile?
Sign up, choose your role, and follow the onboarding steps. Claims may require verification before they are approved.
Who can see my details?
Other users see only the profile information you choose to publish. Your account email and private settings are not shown publicly.
How do I delete my account?
See Data deletion on this website, or contact us from the Contact page using the email on your account.
Contact RadioSynq support
To help us solve your issue quickly, please include:
- Which product you are using (RadioSynq) and the version, if you know it.
- Your device and operating system, for example “Android 14 on a Samsung A15”.
- What you were trying to do, what happened instead, and a screenshot if possible.
- Never send passwords, PINs or full card details. We will never ask for them.