Support
SHOTDEX help
Find any screenshot in seconds. Here's how to get help with SHOTDEX.
Frequently asked questions
Does SHOTDEX upload my screenshots?
No. The app has no internet permission, so it cannot send your screenshots, the text read from them or your searches anywhere.
Does it need an account?
No. There is nothing to sign up for.
Why does it ask to read my photos?
To find your screenshots and read the text in them. You can allow access to only some photos, or turn it off in Android settings; search then covers only what the app can read.
Can I stop a screenshot from appearing in search?
Yes. Use “Remove from SHOTDEX” on any screenshot to hide it from search without deleting it, or exclude whole folders in Settings.
Are the answers always right?
No. Text recognition and the details it finds are worked out automatically and can be wrong or incomplete. Check the original screenshot before relying on a detail such as an amount, an account number or a deadline.
Why did a reminder come late?
Reminders depend on your phone’s battery optimisation and notification settings. Allow SHOTDEX to run unrestricted and allow alarms and notifications for the app.
How do I delete everything SHOTDEX saved?
Use “Clear search data” in Settings, or uninstall the app. Either removes everything the app stored on your phone.
Contact SHOTDEX support
To help us solve your issue quickly, please include:
- Which product you are using (SHOTDEX) and the version, if you know it.
- Your device and operating system, for example “Android 14 on a Samsung A15”.
- What you were trying to do, what happened instead, and a screenshot if possible.
- Never send passwords, PINs or full card details. We will never ask for them.